CEO Sehee Cheon said that the core competency

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CEO Cheon Se-hee pioneered operations with a new perspective while working at Naver, McDonald's, and Baedal Minjok for over 20 years, and is currently in charge of startup consulting as the CEO of 'The Jaram.' Through this CXC lecture, the CEO provided not only special insights on operations including CS, policy, and issue management, but also know-how that the operations team can immediately apply in practice. The ultimate operation! Deojaram CEO Cheon Se-hee 1. Define the operation CEO Cheon Se-hee described the operator as a ‘Jedi’, a peace guardian from Star Wars. Let’s think about what our company’s operations/management/management support team does. We are responsible for everything from directly responding to customer inquiries to responding to legal issues and financial/accounting tasks such as paying salaries. but, “No one has ever defined who an operator is.” CEO Cheon Se-hee presented a new perspective, saying that the definition of ‘operator’, the person in charge of operations covering a wide range of areas, has never been properly defined.


Operators are the company’s ‘peacekeepers.’” Because operators talk directly with customers, they can understand Cambodia Phone Number Data products and services from a closer perspective than anyone else. There is also a high level of understanding of the organization as a whole. This is because they are responsible for ensuring that all organizations and projects can move organically, including office environment, welfare, and various systems. CEO Cheon Se-hee defined an operator with a high level of understanding inside and outside the organization as a ‘peace guardian’ who connects projects to projects, organizations to organizations, and goals to tasks. As an operator, CEO Cheon Se-hee participated in establishing Naver's disability management policy such as refund compensation policy, user communication policy, member information policy, and customer information delivery policy when service is launched/changed. At Woowa Brothers, she also participated in policy, CS, system, issue management, etc. It is said that you were in charge of. Operators with such rich history and experience have influence not only in CS and issue management, but also in establishing the organizational framework such as policies and systems.




The key to a successful operation is securing visibility. We now look at operators from a new perspective. As the operator is the company's guardian of peace and has the role of 'coordination', the first task is to quickly see the overall picture. “The secret to a successful operation is ensuring visibility.”  of the operation is ‘securing visibility.’ He said that teams that are good at operations by securing visibility have well-prepared answers to three questions. Let’s ask ourselves whether our team can answer right away. 3 key questions to ask to gain visibility! [1] How many customer inquiries do you receive compared to traffic? As the number of customers increases and sales increase, customer inquiries naturally increase. So simply looking at the number of customer inquiries is not helpful in evaluating an operation. Instead, you can understand customer satisfaction by looking at the ratio of how many customer inquiries occur compared to the increase in traffic.