Each interaction must be conducted

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reading! What is service? Customer service is an essential function in any organization. It refers to the process of interaction between the company and its customers , with the aim of satisfying needs, clarifying doubts, solving problems and providing a positive experience. It is a critical element for the success of any business, as it directly influences the public's perception of the brand and can determine customer loyalty, business growth and directly affect the company's reputation. How does the service take place? Service can occur through different channels, whether in person, by phone , email, online.


chat, social networks and even through voice Phone Number List or chatbots . effectively, courteously and personalized to meet each customer's specific needs. Furthermore, service is not limited to just answering questions or solving problems. It also involves the ability to anticipate customer needs , exceed expectations and create emotional connections. Excellent service goes beyond solving immediate problems ; it builds long-term relationships, promoting trust and strengthening consumer loyalty. What types of service are there? Pre sale Pre-sales service is a fundamental step in.




the sales process, as it involves building relationships with potential customers even before they make a purchase. The main objective is to create a bond with leads (potential customers) and provide information and support so that they can make an informed purchasing decision. Here are some common characteristics and strategies related to pre-sales support: Lead identification: The first step is to identify leads, that is, people or companies that have shown interest in your product or service in some way, such as filling out contact forms, downloading materials or interacting on social media. Information.